General Terms and Conditions clap clap GmbH

1. scope of application

1.1 The business relationship between clap clap GmbH (hereinafter "Seller") and the customer (hereinafter "Customer") shall be governed exclusively by the following General Terms and Conditions in the version valid at the time of the order.

1.2 You can reach our customer service for questions, complaints and objections on weekdays from 9:00 a.m. to 4:00 p.m. by calling 030-2084793-05 or by e-mail at hey@sendaclap.com.

1.3 A consumer within the meaning of these GTC is any natural person who concludes a legal transaction for a purpose that cannot be attributed primarily to their commercial or independent professional activity (Section 13 BGB).

1.4 Deviating terms and conditions of the customer shall not be recognized unless the seller expressly agrees to their validity.

2. offers and service descriptions

The presentation of the products does not constitute a legally binding offer, but an invitation to place an order. Service descriptions in catalogs and on the seller's websites do not have the character of an assurance or guarantee. All offers are valid "while stocks last", unless otherwise stated on the products. Errors excepted.

3. ordering process and conclusion of contract

3.1 The customer can select products from the seller's range without obligation and collect them in a so-called shopping cart using the button. The product selection can be changed or deleted within the shopping cart. The customer can then click the [Continue] button to complete the order process.

3.2 By clicking the [Order] button, the customer submits a binding request to purchase the goods in the shopping cart. Before submitting the order, the customer can change and view the data at any time and use the browser function "back" to return to the shopping cart or cancel the order process altogether.

3.3 The seller shall send the customer an automatic confirmation of receipt by e-mail. This documents that the order has been received by the seller. The purchase contract is concluded with the express order confirmation by e-mail.

4. prices and shipping costs

4.1 All prices are exclusive of the applicable statutory value added tax.

4.2 In addition, shipping costs will be charged, which are indicated in the order process and on a separate information page.

5. delivery, availability of goods

5.1 If advance payment has been agreed, delivery will be made after receipt of payment.

5.2 If delivery fails for customer reasons despite three attempts, the seller may withdraw from the contract.

5.3 If the product cannot be delivered because the supplier does not supply the seller through no fault of its own, the seller may withdraw from the contract and, if applicable, reimburse any services already rendered.

5.4 Information on delivery times and restrictions can be found on product pages or separate information pages.

6. payment modalities

6.1 The customer can choose between the payment methods offered in the store.

6.2 In the case of purchase on account, payment must be made within 14 days. For other methods in advance without deduction.

6.3 In the case of payments via third-party providers (e.g. PayPal), their terms and conditions apply.

6.4 If the deadline is exceeded, the customer shall automatically be in default.

6.5 Interest on arrears shall not exclude further claims for damages.

6.6 Offsetting or retention only in the case of legally binding or recognized counterclaims.

7. reservation of title

The goods remain the property of the seller until full payment has been made.

8 Warranty for material defects and guarantee

8.1 The warranty shall be governed by the statutory provisions.

8.2 A guarantee only exists if it is expressly stated. Details will be communicated before the order is placed.

9. liability

9.1 The following exclusions and limitations of liability shall apply to the Seller's liability for damages:

9.2 The Seller shall be liable without limitation in the event of intent and gross negligence.

9.3 In the event of slight negligence, the Seller shall only be liable in the event of a breach of material contractual obligations and only for foreseeable damage typical of the contract.

9.4 These restrictions do not apply in the event of injury to life, limb or health, fraudulent concealment of defects or the assumption of a guarantee.

9.5 The limitations of liability also apply to employees, representatives and vicarious agents.

10. storage of the contract text

10.1 The customer can save the text of the contract before placing the order using the print function of his browser.

10.2 The seller shall send the customer an order confirmation including GTC and revocation instructions by e-mail. If the customer has a customer account, he can view his orders there. The contract text is saved but not made accessible online.

11. final provisions

11.1 The place of jurisdiction and place of performance is the registered office of the seller if the customer is a merchant, a legal entity under public law or a special fund under public law.

11.2 The contractual language is German.

11.3 The EU Commission's platform for online dispute resolution (OS) can be accessed at http://ec.europa.eu/consumers/odr/. The seller is not obliged and not willing to participate in a dispute resolution procedure before a consumer arbitration board.

Contact

clap clap GmbH

Türrschmidtstr. 2a

10317 Berlin

Tel: +49 (0) 30 20 8479 305

E-mail: hey@sendaclap.com

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