Perfect onboarding with clap

FAQ

I am planning an onboarding event for my employees. Can you also support me with this?

Of course! With years of experience in onboarding events, we are expert:in creating the right atmosphere and reflecting your company culture. Every gift we put together is customized to your needs and desires to create a truly unique experience. If you have any questions or would like to plan your event, we are happy to help. Simply contact our customer service team via the WhatsApp chat on our website or give us a call. We look forward to helping you create an unforgettable onboarding event!

Can I send the onboarding gifts directly to my company?

Of course! You can decide where the onboarding boxes should be delivered. If you want them delivered directly to your company, we will be happy to arrange that for you. Our goal is to make the process as easy as possible for you. If you have any further questions or special requirements, our customer service team is always ready to help.

Can I add my own articles?

Absolutely. Our platform is designed to make it as easy as possible for you to add your own items to the onboarding boxes. You can add a short description or link to the product if you'd like us to purchase it for you. It's an easy and convenient way to give your new employees a piece of your company culture. Should you need assistance with this, our customer service team is always ready to help. You can easily contact us via the WhatsApp chat on our website or by phone.

What is an onboarding box?

An onboarding box is a personalized welcome gift created specifically for new employees at your company. It can contain various items, such as company swag, office supplies, coupons, snacks, or even personalized messages. With clap, you can easily customize and personalize these boxes to perfectly match your company culture. Our intuitive system allows you to add selected products from our range as well as your own items. If you have any questions or special requirements, our customer service is always ready to help you.

What if I do not know the address of my employees?

Don't worry, we have a solution for this case! clap generates a special link that you can pass on to your employees. Through this link, they can leave their desired address themselves so that we can send the onboarding gift directly to them. We want to make sure that each employee receives the personal gift at the right address without you having to collect all the addresses yourself. Additionally, there is also the option to donate the gift if the employee prefers. If you have any further questions or need assistance, please do not hesitate to contact our customer service.

How can I add a personal message to a gift?

Adding a personal message to a gift is easy at clap. During the checkout process you have the option to add a personal message in the form of text, audio or video. You can either enter the desired text or upload an audio file. This way you can convey your appreciation and personal greetings to the recipient.

How do I choose the right products for my onboarding box?

We're here to help you choose the right products for your onboarding box. Our selection includes a variety of high-quality gifts that are perfect for the onboarding process. You can either choose from our pre-made options or add your own products. To make the selection easier, you can get advice from our experts. In addition, we are happy to take into account your company culture and your individual wishes to ensure that the selected products convey the right message. Contact our customer service via the WhatsApp chat on our website or by phone for assistance with product selection.

How does my recipient know that he/she is receiving an onboarding gift?

To ensure that the recipient:in learns about the onboarding gift, we offer several options. Typically, we can send the gift so that it arrives as a surprise. However, if you would like the recipient to be notified in advance, we can also send a notification via email. This can be useful to ensure that the recipient is expecting the gift in time to look forward to it.

Did we forget something? Feel free to contact us by e-mail at: hey@sendaclap.com

Can the gifts be sent directly to my employees and customers?

Of course, we can send the gifts directly to your employees and customers. A collective shipment to the office or the desired location is also possible. You can also find more information about shipping in our clap platform.

Are the addresses of the recipients transmitted?

After the order has been placed, you get access to an address data form or an Excel template that you can simply fill out and upload. You can also create individual contacts in the clap platform and submit the delivery request date for individual or all recipients.

Is there a minimum or maximum purchase quantity that I need to be aware of?

We are happy to receive any order, regardless of its size. Whether you have a bulk order of 5000+ gifts or a small order of just one gift, we are always eager to fulfill all your wishes and will be happy to advise you.

When will I receive my gift from clap?

We fully adapt to your individual delivery date. Since some of our products are handmade, it may take up to 14 business days until the gift is ready for shipment. We attach great importance to the quality! If it should go fast, you can order with pleasure by express: Ordered today, packed tomorrow!

How can I order by express?
Express means: Ordered today, packed tomorrow. You will find the "Express" button above the article selection. Simply activate it with a click and give away.

What is the shipping cost?

Standard shipping within Germany costs 5,90 €. Shipping to European countries usually costs €14.90. The shipping costs for worldwide shipping vary depending on the destination country. If you want to ship outside the EU, it is best to contact us directly via our contact form.

Have we forgotten anything? Feel free to contact us by email at: hallo@sendaclap.com

How much does it cost to sign up for clap?

It's completely free! You can shop on the platform today and start sharing small moments of joy that make a big difference.

Have we forgotten anything? Feel free to contact us by email at: hallo@sendaclap.com

Motivated and satisfied employees from day 1!

Numerous companies already trust us for their onboarding.

Simple, integrated and plannable

Customized gifts

Personal messages

With a clear conscience

Your onboarding in your design

Inspiration

Berlin Box

Onboarding Box "Office Set

Onboarding Box "Welcome

Perfect onboarding with our checklist

What our customers say

500+ satisfied customers!

65.000+

100+

4.96

Markus Schönell (Agile Manager)

Manuel Keldenich (Head of Marketing)

Arrange a free consultation now!

FAQ